Normally, the driver will meet you at arrivals or in front of the terminal - look out for the blue bubble.ride balloon.
The driver will have a tablet with your name as well.
Pro-tip: Drivers and Riders often agree a mutually convenient pick-up point – e.g. in front of the terminal. Speak with your driver upon requesting a ride to arrange. Driver’s contact details will be provided upon booking a ride.
As long as necessary* – however, waiting charges apply beyond the applicable grace period.
Grace periods:
15 minutes for non-airport journeys.
30 minutes for journeys FROM the airport.
If you are running late, please inform your driver as soon as you can to minimize any potentially additional charges – e.g. parking fees.
*If you are running late more than 75 minutes and we have not heard from you (No-Show), we reserve the right to cancel your reservation without issuing a refund. This policy applies to one-way, as well as roundtrip reservations (first and/or second leg).
We will always endeavour to fulfil your reservation, within reason, and will try to contact you on the phone number provided at the time of booking at least twice prior to cancelling your reservation.
2 to 3 large suitcases (around 70-80 cm in height), OR
3 to 4 medium-sized suitcases (around 60 cm in height), OR
Up to 7 carry-on suitcases (around 55 cm in height).
The actual number may vary depending on the specific size and shape of your luggage.
Typical luggage: A mix of smaller bags or carry-ons, along with a few larger suitcases, for example: 2 medium-sized suitcases, 2 carry-ons, and a backpack.
If you're packing more than usual, have bulky items (e.g. carrying sporting equipment - e.g. a ski sack, storage boxes, etc.), or are in doubt, please contact us at 07787877007 or drop us a quick enquiry at [email protected].
We always endeavour to be at the pick-up point at least 10-15 minutes prior to the agreed pick-up time. However, in rare circumstances, you may be required to wait for your driver as road conditions are often unpredictable – e.g. if there is a road accident, our drivers may be unable to reach you on time.
We will contact you as soon possible to communicate the delay and to provide an arrival-time update.
If you need to speak with us, please give us a call.
Pre-paid journeys can be cancelled free of charge 24 hours before the start of the booking. For cancellations received less than 24 hours before the start of the journey, a cancellation charge equal to 20% of the fare may be applied.
For all other reservations, if cancelled by phone or online:
3 to 1 hours ahead of the start of the booking – £30 cancellation charge is applicable.
Less than 1 hour ahead of the start of the booking – up to 100% of the provided service quote.
We understand that circumstances sometimes change on short notice, so we will endeavour to remove cancellation charges whenever possible. To avoid illegitimate cancellations, we may ask for evidence.
Please Note: As we incur costs for processing bookings, including but not limited to dispatching vehicles, we may suspend user accounts without notice if a user cancels multiple bookings. In such cases, any accumulated bubble.credits will be automatically forfeited.
If your flight is cancelled or if there is a significant change to the scheduled departure time, please contact us to re-arrange the pick-up time. Free of charge.
We aim to follow a no-fault-no-fee policy. If you fail to inform us of any changes that will result in significant waiting times (or inability to fulfil the service), the standard waiting and/or “no-show” charges will apply.
In most cases – yes, this would be possible. Please note we may not always be able to accommodate such requests if they differ significantly from the original booking.
The cost of your journey will be accordingly amended.
We accept cash, as well as all major credit and debit cards, including American Express. We use Square to process credit/debit card payments, and we do not collect or store any payment information. Square payments are encrypted, for more information please visit: https://squareup.com/gb/en/payments/secure
Yes, bubble.ride holds a valid license as a private hire operator granted by Sevenoaks Council.
Every one of our drivers holds a valid license, is fully insured, and has undergone DBS checks.
At present, our standard operating hours are from 7am to 11pm, seven days a week, including Bank Holidays. We also accommodate bookings outside these hours provided they are scheduled in advance.
Absolutely. We can take you to/from all major London Airports – Heathrow, Gatwick, Stansted, Luton Airport, London City Airport.
We kindly ask all passengers to furnish us with their flight information in advance, enabling us to monitor flights in real-time. In the event of a delay to your flight, rest assured, we will still provide the service* without any additional charges.
*In very rare cases, if your flight is delayed and the driver needs to wait, you may be asked to wait for the driver to return to you if they are completing another journey in the meantime
bubble.ride’s services are available to customers within Sevenoaks District. If in doubt, call us or refer to the “Services & Prices” page.
To secure availability, we typically advise making bookings as far in advance as feasible. Bookings made less than 24 hours in advance may not be accommodated, subject to availability.
Yes, we provide receipts (via text or email) for every journey.
At present, we are unable to accommodate specific requests of this nature. However, as our fleet expands, please don't hesitate to indicate any preferences when making your booking.
Yes. Our fleet consists solely of highly efficient hybrid or fully electric vehicles. Moreover, we actively support tree-planting and natural habitat restoration projects.
We do not impose extra fees for luggage or additional passengers. However, it's important to adhere to legal passenger limits specified for each vehicle. Requests exceeding these limits for safety and compliance reasons cannot be accommodated.
We reward all our customers by giving back 5% of every fare as bubble.credits, redeemable for future journeys.
Yes, on the day of your journey, bubble.ride will send you an instant message with the driver’s live location for you to track progress. You must have WhatsApp installed on your mobile device as well as internet connection.
Yes, a child car seat/s can be provided, however we need to know in advance – do let us know at the time of booking a bubble.ride.
Of course. Just let us know who we need to pick up and (if possible) their direct contact details so that our driver can reach out to them if necessary.
Simply get in touch with us via the provided “feedback form” in your bubble.ride account quoting the date/time of your trip?
We promptly inspect our vehicles for lost items. Should we discover anything, we'll make every effort to contact you directly via phone or email. You can also submit a Lost & Found enquiry through your bubble.ride account.
Yes, we happily accommodate well-behaved dogs and cats as passengers, provided they pose no danger. Kindly inform us in advance. Please understand that we may not always be able to fulfill such requests due to certain drivers being exempt (on medical grounds) from transporting animals.
Our drivers aim to assist those in need, such as individuals with mobility challenges or impaired hearing/sight. Currently, wheelchair-accessible vehicles are not available in our fleet - we are hoping to be able to offer this in the future.
Yes, we can deliver/collect an item for you. There are no additional charges for that. Get in touch for a quote.
Absolutely. Just let us know at the time of your booking so that we can apply any savings where possible.
Thank you for your interest. Just get in touch with us!
To ensure everyone's safety we cannot transport heavily intoxicated or drug-impaired passengers. Any aggression will result in reporting to authorities, including the police, and a future ban from using bubble.ride